Location: four offices in Shanghai (mainly Lujiazui Site)
Department: Global Corporate Technology, APAC End user services
Intern required: 1
Department Introduction:
With more than 90 million active users globally, eBay is the world's largest online marketplace, where practically anyone can buy and sell practically anything. Founded in 1995, eBay connects a diverse and passionate community of individual buyers and sellers, as well as small businesses.
Global Corporate Technology drives and provides IT services to 15k eBay/ PayPal Corporate end users from help desk, regional onsite support, and system back-end layers, to ensure operational excellence, critical application systems uptime and infrastructure systems utmost usability, reliability, scalability, and healthy to defined SLAs.
Job Descriptions
1. Administrate and manage eBay & PayPal end users’ Windows based environment.
2. Provide end-to-end end user support with defined services level agreement.
3. Interface with business partners for local issues and coordinate with BU and global IT team.
4. Diagnose and maintain IT related electronic facilities.
5. Establish, refine and polish business critical process.
6. Analyze key business and product metrics, and respond with business analyst
7. Manage asset with site PC purchasers
Requirements:
1. Bachelor degree or above
2. At least 3 working days per week available.
3. Customer Service oriented mentality
4. Strong communication and group collaboration skills.
5. Strong problem analyzing and resolving.
6. Great passion on new technology & Fast learning up and quickly absorbing.
7. Good written and verbal English skills.
8. Familiar with Windows 7 and office 2010
START DATE: ASAP
简言之，这是HELP DESK的工作，对技术要求不是很高，但强调学得快、做事靠谱、善于沟通。英文能够handle邮件以及和各种口音外国人沟通即可。时间上一定要保证，本科硕士在校生都很欢迎~
工作地点交通便利，每个site离地铁站都很近，工作环境氛围都很好，待遇优(EBAY你懂的)~
